Congratulations to our 2024 Excellence in Compliance & Ethics Award winner Kim Talley!! Kim was nominated by two of her colleagues for our inaugural award dedicated to compliant and ethical behavior of our employees. We received many nominations across various departments. Thanks to everyone for participating and thank you, Kim, for all you do! POLICY […]
We had a record month for enrollments on the Member Outreach side. We enrolled 787 members – which is the highest ever. Big shout out to the MO team and Toni and Cindy for leading the way. AI summaries were launched for the team to use which will be a huge help with our members […]
The Drips pilot launched on October 1st and has seen early success re-engaging over 250 members in KY and IN! This has produced about 12 additional engagements per day for just two clients. Each call has lasted on average about 7 minutes which indicates these members want to engage and have a need we can […]
