Solutions is excited to announce that we officially launched our pilot with DRIPs on October 1st! Drips is an automated two-way SMS communication tool that we hypothesize will re-engage certain hard-to-reach members using a new modality. We have already seen promising results in our outreach to disengaged members and transfers to our CES staff. Huge […]
Read More… from Solutions Improvement Updates – October 2024
We’ve had a busy month finalizing several policies across the organization and getting them approved through our Policy and Compliance Committees. Here is a snapshot of the policies that were updated and a brief description of what was changed. All of these revised policies can be viewed in SAI360. Please log in and familiarize yourself […]
Clinical Operations has continued to make great progress over the past month. We circulated a new Care Collaboration job aid listing out provider expectations and Athena workflows that support a coordinated approach to patient care. We are also in the process of testing Dragon Embedded Dictation in Athena with select providers, with the plan to […]
