Member Operations November 2024

We had a record month for enrollments on the Member Outreach side. We enrolled 787 members – which is the highest ever. Big shout out to the MO team and Toni and Cindy for leading the way.

AI summaries were launched for the team to use which will be a huge help with our members and for our staff. Big shout out to Danny and the Data Science team.

We are fully staffed on the CES side which will allow us to get to all of our engaged members in a timely manner. Big shout out to the Talent Team for all their hard work on hiring 18 additional staff members in such a short period of time.