🎉 December Solution Improvement Team Updates 🎉
Here’s what’s been keeping us busy and moving forward this month:
đź“‹ In Scope / Out of Scope
We’re simplifying eligibility management! A huge shoutout to Rachel Close for teaming up with our Data Platform team to organize and drive this critical initiative.
🤝 CCN Interactions & Patient Tasks
Connecting our Member Ops and Clinical Ops like never before—this goes live this month! Another big kudos to Rachel for her stellar leadership in building cross-functional connections and driving improved tech enabled workflows!
📱 Phone Pilot
Game-changing access for members in KY and DE:
We are building a pilot to distribute 200 phones based on clinical assessments. This pilot will ensure members have a reliable device as soon as they discharge. This solution also ensures that we always know what phone number a member has, something current government phone solutions cannot.
📲 Drips
We’re live in WellCare and HHO DE markets, and Drips is delivering results! So far, we’ve re-engaged 475+ members who had previously disengaged. The CES team is loving the impact!
🔧 FES Workflow Refinement
Our Solutions and Operations teams are hard at work refining tech workflows for FES and their leaders. Stay tuned for updates on this exciting collaboration!
Cheers to another month of progress and teamwork! 🎊